At Auto Seeds, we are committed to producing the finest autoflowering genetics and ensuring our Australian customers enjoy a smooth and satisfying growing experience. To support this, we proudly offer a germination guarantee. Here’s everything you need to know about how we stand by the quality of our seeds:
What is the Auto Seeds Germination Guarantee?
Our germination guarantee ensures that if your Auto Seeds do not germinate, we will replace them – provided you reside in a state or territory of Australia where germination and cultivation of cannabis seeds is legal for your specific use. We decline any responsibility for individuals acting in contravention of Australian state or federal laws and reserve the right to withhold communication or fulfilment where we reasonably believe this may be the case.
This policy reflects our confidence in the quality of our seeds and our commitment to your satisfaction. We strive to provide top-tier autoflowering genetics that deliver exceptional results, and we’re here to support you if things don’t go as planned.
Why do we offer a Germination Guarantee?
With years of expertise in breeding superior autoflowering cannabis genetics, Auto Seeds has earned a global reputation for quality and reliability. While instances of failed germination are rare due to our rigorous quality control standards, we understand that occasional issues may occur. Our germination guarantee is our promise to you: we stand by our seeds and are here to ensure you get the most from your purchase – wherever it is legal to do so.
How to claim replacements under the Germination Guarantee?
If you experience issues with germination, claiming your replacement seeds is simple:
Contact our customer support team – Reach out to us via email or the contact form on our website.
Provide details about your germination process – Our team may ask a few questions about how you attempted to germinate the seeds. This helps us pinpoint any issues and offer tailored advice.
Submit proof of the ungerminated seeds – Please include clear photos of the seeds that did not germinate.
Our team will review your claim quickly and arrange for your replacement seeds, provided all terms are met.
Terms of the Germination Guarantee
To ensure fairness and clarity, our germination guarantee includes the following terms:
Claims must be made within 90 days of purchase – This helps us ensure the seeds were stored and handled appropriately.
One claim per order – We recommend germinating all seeds from your order in a single attempt.
Proof of claim is required – Clear photos of ungerminated seeds must be submitted.
Claims must comply with Australian law – We will only process claims for customers residing in parts of Australia where it is legal to germinate cannabis seeds for personal or medical use.
We appreciate your understanding and cooperation with these terms, which help us maintain the integrity of our guarantee while complying with the diverse legal landscape across Australian states and territories.
At Auto Seeds, your satisfaction is our priority. With our germination guarantee, you can grow with confidence, knowing that we’re here to support you every step of the way. If you have any questions about our germination guarantee or need assistance, please don’t hesitate to contact us.