WE’RE HERE TO HELP
Here at Auto Seeds we’re always happy to help with any questions you may have. Please see our frequently asked questions and see if your question can be answered. If you can’t find what you’re looking for here, then please do not hesitate to email us or send us a message on one of our social channels.
If you wish to cancel your order please contact us immediately using the contact form including your Order ID number stating you want to cancel your order.
If your order has not been dispatched yet we will cancel the order immediately and the funds used to make the purchase will be returned to their source within 1-3 working days.
If your order has been dispatched and is on route, please contact us as above and we will advise how the items can be returned for a full refund. Please be aware that we can only issue refunds for order that are returned to us UNOPENED and in their original packaging.
If you place an order with us and you decide that you do not want it after all, please let us know and as long as the order has not been shipped, we will cancel the order immediately. If you have made payment and the order has already been dispatched we can still cancel the order for you and you will be refunded in full when we receive the unopened package back to our returns address.
Unfortunately if you have opened the package we will not be able to accept your returns and we will not be able to issue a refund.
Paying for your order is very simple and we have a wide selection of payment options you can choose.
1) Credit/Debit card – We accept all major credit cards (sorry we cant take discover or Amex cards at present), simply choose the card payment option when you check out.
2) Bitcoin – The most discreet and secure payment system available we accept Bitcoin through our encrypted payment gateway. Just scan the QR code or enter the bitcoin payment address that is displayed into your Bitcoin wallet and your done.
3) Direct Bank transfer – You can wire funds directly to our payment partner from your bank account. When you check out selecting this option you will be taken to the details screen which contains all the bank info you need. Missed the screen, simply drop our customer service team a quick message and they will send it straight out you.
4) CASH – Want to keep it old school, or simply stay under the radar? You can send payment and your order in an envelope to us and we will do the rest. We would recommend sending any payments with tracking simply labelled as “documents” so you can be sure that we have received it.