Auto Seeds takes pride in delivering our leading autoflowering genetics from our London-based distribution office. All seeds are shipped in Auto Seeds branded mylar packs, inside a discreet and protective bubble wrap envelope.
UK Delivery Destinations
This policy applies to orders placed through our UK store. We deliver within the United Kingdom: England, Scotland, Wales and Northern Ireland.
Delivery outside the United Kingdom is not available through this storefront.
Dispatch and Delivery Times
Orders are dispatched within [insert dispatch timeframe] of receiving payment.
We send UK orders from our London distribution office using Royal Mail tracked services. The following delivery estimates apply after dispatch:
- First Class tracked: normally 2–4 working days.
- Special Delivery: normally 1–2 working days.
Working days are Monday to Friday, excluding public holidays. Delivery times are estimates rather than guaranteed arrival dates.
Shipping Charges
- First Class tracked: [insert charge].
- Special Delivery: [insert charge].
[Insert any applicable free-shipping threshold and the service it covers.]
Available delivery options and the applicable charge are displayed at checkout before you pay.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing your Royal Mail tracking number.
You can track your delivery on the Royal Mail Tracking website.
If Your Order Has Not Arrived
Please check your tracking information first. If your order has not arrived within five working days after dispatch, contact our customer service team with your order number so we can investigate.
We remain responsible for your order until it is delivered to you or someone you have nominated to receive it.
Cancellations and Returns
You may cancel your order without giving a reason from the time you place it until 14 days after the day you receive your goods. If goods from one order arrive separately, this period ends 14 days after the day you receive the last item.
To cancel, email [insert Auto Seeds support email] or write to the returns address below with a clear statement that you wish to cancel. Please include your name and order number to help us identify your purchase. You do not need return authorisation to exercise your cancellation right.
If your order has not been dispatched, we will endeavour to stop it being sent. If it has already been dispatched, you can still cancel and return it.
Returning Your Order
Send the goods back within 14 days after notifying us of cancellation.
Please return products unopened, unused and in their original packaging wherever possible. This does not restrict your right to reasonably inspect them. Pack returns securely and include your order number. We recommend obtaining proof of postage.
You are responsible for the direct cost of return postage when returning goods because you have changed your mind.
Returns Address
TMC Market Research
Suite 215, Rosden House
372 Old St
London EC1V 9LT
United Kingdom
Cancellation Refunds
We will refund the price paid for goods returned following cancellation. If you cancel your entire order, we will also refund any standard outbound delivery charge you paid. If you chose an upgraded delivery service, we will refund only the cost of our least expensive standard delivery option.
If goods have been dispatched, we will refund you without undue delay and within 14 days after receiving the returned goods or evidence that you have sent them back, whichever happens first.
If no goods have been dispatched, we will refund you within 14 days after you notify us of cancellation.
Refunds are made using the original payment method unless you expressly agree otherwise. We do not charge a refund processing fee.
Damaged Seeds, Damaged Packages or Incorrect Items
Please check your order when it arrives. If seeds arrive damaged, the package appears to have been opened in transit, or you receive an incorrect item, please contact our customer service team as soon as reasonably possible.
To help us assess the issue, please provide:
- Your order number.
- A description of the problem.
- Clear photographs of the affected items and packaging, where possible.
- Photographs of any relevant delivery notices, labels or stickers.
Please retain the goods and packaging while we assess the issue. Contact us before returning damaged goods so we can explain whether a return is necessary. Please do not dispose of them until we have advised you.
Where damage during transit is confirmed, we will arrange a replacement or refund, as appropriate and in accordance with your statutory rights. If faulty, damaged or incorrect goods need to be returned, we will cover reasonable return costs.
Requests for prompt notification, photographs or packaging do not limit your statutory rights. You do not lose those rights simply because you have not reported a problem within seven days.
Where a statutory refund is due for faulty, damaged or incorrect goods, we will issue it without undue delay and within 14 days of agreeing that you are entitled to it.
Your Statutory Rights
We are responsible for supplying goods that are of satisfactory quality, fit for their lawful purpose and as described. If goods do not meet these requirements, please contact us so we can arrange the appropriate remedy.
Nothing in this policy limits your statutory consumer rights.
